Shipping policy

Shipping Policy

Thank you for shopping with us! At InfiniteDesign, we strive to provide you with the best shopping experience possible, including reliable and efficient shipping services. Please take a moment to review our shipping policy below.

Order Processing Time:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after the order is placed.
  • Orders placed after 12:00 PM (local time) will be processed the following business day.

Shipping Methods and Delivery Time:

  • We offer several shipping methods for domestic and international orders, including standard and expedited shipping options.
  • Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times are provided during the checkout process.
  • Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier disruptions.

Shipping Rates:

  • Shipping rates are calculated based on the weight of the items in your order, the shipping method selected, and the destination.
  • Free shipping may be available for orders that meet specified criteria, such as minimum order value or promotional offers.
  • Shipping rates and any applicable taxes or duties will be displayed during the checkout process before you finalize your order.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your order online.
  • If you have an account with us, you can also track your order by logging into your account and viewing your order history.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions or regulations based on their size, weight, or contents.
  • We are unable to ship to PO boxes, APO/FPO addresses, or international freight forwarders.

Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

Order Changes and Cancellations:

  • Once an order has been placed, we are unable to make changes or cancellations. Please review your order carefully before completing your purchase.

Lost or Damaged Shipments:

  • In the rare event that your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your order as quickly as possible.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. Thank you for choosing InfiniteDesign.